ASCOs highly qualified service technicians are there for you whenever you need us. Whether in person on site, by telephone service or by app. You can count on expert support - from installation, inspection and maintenance to the repair of your system.
Quickly at hand
410 Richmond Avenue Mattoon
IL 61938
Tel.: +1 217-955-ASCO
E-Mail: eddy@ascomachines.com
To increase the availability of your machine, Variobend offers the option of IT-secure remote maintenance via remote access in the event of faults. Our trained ASCO service technicians connect to your machine after your approval in order to support you quickly and efficiently. Troubleshooting measures are then initiated. Of course, you will be supported by our service technician. All you need for our remote service is to connect your machine to the local network with Internet access.
Phone service
• Software and firmware updates via remote connection
• Creation of detailed error images
• Specific instruction after a malfunction
• In most cases, on-site intervention is not necessary after remote diagnosis.
• You can reach us from Monday to Thursday from 07:30 to 16:00. Fridays from 07:30 to 12 noon.
Regular, scheduled and plannable maintenance ensures high availability, productivity and process reliability for your machine. Our highly qualified service technicians and certified global partners carry out maintenance in accordance with our standardized global specifications. The service is carried out using a maintenance checklist and a service sticker on your machine. We only use original Variobend maintenance parts to ensure optimum operation. Arrange your service appointment now!